FAQs

Why Do I Need to Verify My Age?

At Vibin’, we are committed to creating a safe and secure environment for all users. Age verification is an important step in achieving this goal. Here’s why you need to verify your age:

1. Ensuring a Safe Community

Verifying your age helps us maintain a safe space for users by ensuring that everyone is of the appropriate age to access the platform. This protects our community from potential harm.

2. Preventing Misrepresentation

Age verification helps to reduce instances of users misrepresenting their age. By confirming that users are who they say they are, we can foster a more authentic and trustworthy community.

3. Compliance with Regulations

Many regions have legal requirements regarding age restrictions for social apps. By verifying your age, Spiritually Vibin’ complies with these regulations, ensuring a responsible platform.

4. Access to Features

Certain features and content on Spiritually Vibin’ may only be available to users of a specific age group. Verifying your age allows you to unlock access to these features.

5. Promoting Positive Interactions

A verified age helps promote positive interactions within the app by connecting users with others in their appropriate age group, enhancing the overall experience on Spiritually Vibin’.

If you have any questions or concerns about the age verification process, please reach out to Spiritually Vibin’ support for assistance.

Why Was My Age Verification Request Rejected?

At Vibin’, we strive to maintain a safe community for all users, and part of that commitment involves age verification. If your age verification request was rejected, here are some common reasons why:

1. Inaccurate Information

If the date of birth you provided does not match the information submitted during the verification process, your request may be rejected. Please double-check the accuracy of the information entered.

2. Insufficient Photo Quality

If the photo taken during the verification process is unclear or does not meet the quality standards, it may lead to rejection. Ensure that your photo is well-lit and clearly shows your face without
obstructions.

3. Failed to Follow Instructions

If you did not follow the specific instructions provided during the age verification process, such as taking a proper selfie or meeting other requirements, your request could be denied. Review the guidelines
carefully and try again.

4. Technical Issues

Occasionally, technical glitches or connectivity problems can affect the verification process. If you suspect this may be the case, try restarting the verification process or checking your internet connection.

5. Privacy and Security Policies

Spiritually Vibin’ has strict policies to protect user privacy and security. If your verification attempt raises any flags, it may be rejected as a precaution.

If your age verification request was rejected, don’t hesitate to retry the process. If you need assistance or have questions, please reach out to Spiritually Vibin’ support.

How Does Age Verification Work?

At Spiritually Vibin’, we prioritize the safety and security of our users. To ensure a safe environment, we have implemented an age verification process. Here’s how it works:

At Spiritually Vibin’, we prioritize the safety and security of our users. To ensure a safe environment, we have implemented an age verification
process. Here’s how it works:

1. Submitting Your Age

When you attempt to access certain features or content, you will be prompted to verify your age. You can do this by providing your date of birth during the sign-up process or through the settings in your profile.

2. Camera Verification

To enhance the verification process, we may require you to enable camera access. This allows you to take a real-time photo as part of the age verification. The image will be processed to confirm that you are of the appropriate age.

3. Third-Party Verification

Spiritually Vibin’ may partner with trusted third-party services to help verify your age securely. These services are designed to protect your privacy
and handle your information responsibly.

4. Confirmation and Access

Once your age is verified, you will receive a confirmation, and you will gain access to the features and content appropriate for your age group. If verification fails, you may need to re-submit your information or follow additional steps.

5. Privacy Protection

Your privacy is essential to us. Any information collected during the age verification process is used solely for this purpose and is not stored or shared beyond what is necessary.

If you have any questions about the age verification process or need assistance, please contact Spiritually Vibin’ support.

Why Do I Need to Enable Camera Access for Age Verification?

To ensure a safe environment on Spiritually Vibin’, we require age verification for users. Enabling camera access is a crucial step in this process. Here’s why:

1. Safety First

Verifying your age helps us maintain a safe community by ensuring that all users are of the appropriate age to participate on Spiritually Vibin’. This helps protect everyone in the community.

2. Authenticity

Camera access allows us to confirm that users are who they claim to be. This adds a layer of authenticity to user profiles and helps reduce fraudulent accounts.

3. Streamlined Process

By enabling camera access, the age verification process becomes quicker and more efficient. You can complete the verification seamlessly without unnecessary delays.

4. Privacy Protection

We take your privacy seriously. The camera access is used solely for age verification and is not stored or shared beyond this purpose.

If you have any concerns or questions about enabling camera access for age verification, feel free to reach out to Spiritually Vibin’ support.

I’m Concerned About Another User’s Safety

Your safety and the safety of others on Spiritually Vibin’ is our top priority. If you’re concerned about another user’s safety, here are some steps you can take:

1. Report Inappropriate Behavior

If you believe someone is acting inappropriately and/or is sending or requesting offensive material, you can report them directly through the app. On every profile there are two buttons:

  • The Cat: If someone asks you for an inappropriate intimate picture, press this button so we can investigate it further and take the required action.
  • The Eggplant: If someone sends you an inappropriate intimate picture, press this button so we can investigate it further and take the required action.

2. Report the User

If you believe someone is acting inappropriately or is a potential threat, you can report them directly through the app. To do this:

  • Go to the user’s profile.
  • Tap on the menu (three dots).
  • Select "Report" and follow the prompts to submit your report.

3. Block the User

If you feel uncomfortable interacting with a user, you can block them. This will prevent them from contacting you again on Spiritually Vibin’. To block a user:

  • Go to their profile.
  • Tap on the menu (three dots).
  • Select "Block."

4. Contact Local Authorities

If you believe there is an immediate threat to someone’s safety, please contact your local authorities. Your safety and the safety of others is paramount.

5. Reach Out for Support

If you need additional support or someone to talk to, consider reaching out to friends, family, or a local support group. You are not alone, and there are resources available to help.

6. Stay Safe

Always prioritize your safety and the safety of others. Be cautious when meeting new people, and trust your instincts.

If you have any further concerns or need assistance, please reach out to Spiritually Vibin’ support.

Impersonation Accounts

At Spiritually Vibin', we take the safety and authenticity of our community seriously. If you come across an account that is impersonating you or someone else, it’s important to report it immediately so we can take appropriate action.

What is an impersonation account?

An impersonation account is a profile created by someone who is pretending to be another person. This can include using another person’s photos, name, or personal details to deceive others.

How to report an impersonation account on Spiritually Vibin':

1. Report the profile:

  • Go to the profile of the user who is impersonating you or someone else.
  • Tap the three dots in the upper-right corner of their profile.
  • Select Report and choose Impersonation as the reason for your report.
  • Follow the prompts to provide any additional details about the situation.

2. Provide proof of identity (optional but helpful):

  • If you’re reporting an account that is impersonating you, including proof of your identity may help speed up the process. This can include a government-issued ID or other official documents.

What happens after you report an impersonation account?

Once you submit a report, Spiritually Vibin' will review the case and take action if the account is found to be impersonating someone else. This may
include removing the profile and banning the user who created it.

Protecting your identity on Vibin':

To avoid being impersonated, we encourage you to keep your personal information private and only share details with trusted individuals. If you suspect that your information has been misused, report it as soon as possible.

If you have further questions or need assistance with impersonation accounts, please contact us.

Reporting profiles and content

At Spiritually Vibin', we strive to create a welcoming and safe environment for everyone. If you come across a profile or content that violates our Community Guidelines or Terms of Use, you have the option to report it so that we can take appropriate action.

How to report a profile or content on Spiritually Vibin':

1. Reporting a Profile:

  • Open the profile of the person you wish to report.
  • Tap the three dots at the top-right corner of their profile.
  • Select Report and follow the on-screen instructions to specify the reason for reporting.

2. Reporting Content (Messages, Photos, etc.):

  • If you need to report a specific message or piece of content, go to the conversation where it appears.
  • Depending on the type of content it is, if they are asking a female for illicit content, click the Cat icon; if the person is male and sending illicit content, click the Eggplant icon.
  • Then select Report from the menu and choose a reason for your report.

What happens after you report a profile or content?

Once a report is submitted, Spiritually Vibin' reviews the case to determine if any violations have occurred. If we find that the reported profile or content violates our Community Guidelines or Terms of Use, we’ll take the appropriate actions, which may include warnings, suspensions, or permanent bans.

Staying Safe on Spiritually Vibin'

If you come across suspicious behavior or content that makes you uncomfortable, reporting it helps keep the community safe. Spiritually Vibin' relies on user reports to help enforce our policies and maintain a positive environment for all users.

If you have any further questions or need assistance, please contact us.

Reporting in-person physical harm

At Spiritually Vibin', we are committed to the safety and well-being of all our users. If you have experienced or witnessed physical harm in connection with someone you met on the Spiritually Vibin' app, it’s critical to report it to us and the relevant authorities.

How to Report Physical Harm

If you’ve been physically harmed by someone you met on Spiritually Vibin', or if you have reason to believe someone else has been, please follow these steps:

  1. Contact Local Authorities: Your immediate safety is the top priority. If you’re in danger or have experienced physical harm, please contact local law enforcement right away. They are best equipped to handle emergency situations.
  2. Report to Spiritually Vibin': After contacting authorities, report the incident to us through the app or contact us. Provide as much detail as possible about the situation, including the individual’s profile and any relevant information about the incident.

What Happens After Reporting?

Once you report the incident, Spiritually Vibin' will take immediate action to investigate and address the situation. We may disable the offending user’s account and cooperate with law enforcement as necessary to ensure the
safety of our users.

Support Resources

In addition to reporting, we encourage users to seek support from local organizations and resources that can assist with physical and emotional well-being. Your safety is our priority, and we want to ensure you get the help you need.

How Do We Calculate Compatibility?

At Spiritually Vibin’, compatibility is calculated through a multi-layered system designed to go beyond surface-level attraction and into true energetic alignment. We combine insights from Astrology, Numerology, and the Chakra system to build a holistic compatibility score.

Astrology, originating from ancient civilizations such as Mesopotamia and later refined in Greek and Roman traditions, allows us to map personality traits through planetary placements, especially Sun, Moon, and Rising signs. In Vibin’, we analyze how these placements interact between two people, highlighting emotional compatibility, communication styles, and long-term alignment.

Numerology, with roots in ancient Egypt and further developed by Greek philosopher Pythagoras, adds another dimension. Life Path numbers, Soul Urge numbers, and Expression numbers are compared to determine how two individuals align in purpose, values, and life direction.

The Chakra system, originating from ancient India and deeply connected to yogic traditions, evaluates energetic balance across seven key centers in the body. Vibin’ assesses whether chakras are balanced, blocked, or overactive, and matches users based on how their energy fields complement or challenge one another.

Beyond these spiritual systems, Vibin’ also incorporates modern compatibility factors. Users are matched based on core values, emotional needs, communication styles, love languages, and lifestyle preferences. We also factor in relationship intentions, personal growth goals, and even spiritual practices to ensure alignment on both practical and soulful levels.

Each category contributes to an overall compatibility score, weighted to reflect both energetic harmony and real-world compatibility. The result is a dynamic, evolving match system that doesn’t just ask, “Do you like each other?” it asks, “Are you aligned to grow together?”

Reporting Illegal Content (EEA)

At Spiritually Vibin', we are committed to providing a safe and respectful environment for our users. If you come across any content that you believe is illegal or violates our guidelines within the European Economic Area (EEA), we encourage you to report it to us so we can take appropriate action.

How to report illegal content on Spiritually Vibin':

1. In-App Reporting: If you see illegal content while using the Spiritually Vibin' app, you can report it directly from the user’s profile or the chat by tapping on the three dots and selecting Report.

2. Tap The Icons: If you receive illegal content or are asked to send illicit content, press either the Cat icon for female content or the Eggplant icon for male content.

3. Report to Us Directly: You can also report illegal content through the Spiritually Vibin' contact us page. Provide as much detail as possible, including the type of content, where you encountered it, and why you believe it’s illegal.

What happens after you report content?

Once you report illegal content, Spiritually Vibin' will investigate the situation. If the content violates our policies or any applicable laws, it will
be removed, and appropriate actions will be taken against the user who posted
it.

Protecting the Spiritually Vibin' Community

Spiritually Vibin' takes all reports seriously and works hard to ensure
a safe space for its users. By reporting illegal content, you are helping to maintain the integrity and safety of our spiritual community.

If you have additional questions or concerns regarding illegal content on Spiritually Vibin', please contact us.

Block Contacts

Want to avoid seeing someone you know on the Spiritually Vibin' app? With the Block Contacts feature, you can block people from your contact list, preventing them from seeing your profile and vice versa.

How to Block Contacts on the Spiritually Vibin' App:

  1. Go to Settings: Open the Spiritually Vibin' app, then tap on the profile icon at the top of the main screen to go to your settings.
  2. Select Block Contacts: Scroll down and tap on the Bad Vibes option.
  3. Give Permissions: You may be asked to grant us access to your contacts. This allows you to see a list of people you want to block.
  4. Select Contacts to Block: Choose the contacts you’d like to block from appearing on Spiritually Vibin'. They won’t be notified that you’ve blocked them.
  5. Tap Bad Vibes: Once selected, tap the Bad Vibes button to complete the
    process.

Managing Blocked Contacts

You can add or remove contacts from your blocked list at any time. Simply follow the same steps, and you can unblock someone if necessary.

What Happens When You Block a Contact?

  • They won’t see your profile on Spiritually Vibin', and you won’t see theirs.
  • They won’t be notified that they’ve been blocked.
  • If they’re already on the Spiritually Vibin' app, they won’t appear in your match suggestions.

Blocking contacts is a great way to maintain privacy and ensure that you only connect with people you’re comfortable with on Spiritually Vibin'.

Block a Profile

Blocking someone on the Spiritually Vibin' app is simple and ensures that they won’t be able to contact or see your profile anymore. If you need to block someone for any reason, here’s how you can do it:

How to Block a Profile on Spiritually Vibin':

  1. Open the profile of the person you want to block.
  2. Tap the three dots on the top-right corner of their profile.
  3. Select Bad Vibes.
  4. Confirm that you want to block the profile.

Once you block someone, they won’t be notified that they’ve been blocked, but they will no longer be able to message or interact with you on the Spiritually Vibin' app.

What Happens When You Block Someone on Spiritually Vibin'?

  • They won’t be able to see your profile.
  • They can’t message or vibe with you again.
  • You won’t appear in their vibes.

Blocking is permanent, but if you ever need to unblock someone, you’ll have to reach out to our support team.

My Account is Banned

If you’ve been banned from the Spiritually Vibin' app, it’s because we’ve detected activity associated with your account that violated our Terms of Useor Community Guidelines.

At Spiritually Vibin', we believe in fostering a positive and respectful
community, and we take violations of our policies seriously. Bans are only
issued after careful consideration.

Why was my Spiritually Vibin' account banned?

Accounts are banned when we determine there has been a
serious violation of Spiritually Vibin' policies. This can include actions such as harassment, fraud, or any behavior that endangers the safety of our users.

Can I appeal my ban?

If you believe your Spiritually Vibin' account was banned by mistake,
you can submit an appeal. Please note that submitting an appeal does not
guarantee your account will be restored. We take each case seriously and will
review the information provided. Please contact us with your appeal.

What should I do if my account was banned?

If your account was banned, you will no longer be able to access it. Review the Spiritually Vibin' Community Guidelines and Terms of Use to understand what led to the ban and to avoid such violations in the future, should you be
able to create a new account.

Appealing a violation, ban, or warning, and content removal

At Spiritually Vibin', we prioritize maintaining a respectful and safe community for all users. If your account has been subject to a violation warning, content removal, or ban, you have the option to appeal the decision.

How can I appeal a ban or warning?

If you believe your account was unfairly banned or received a warning, you can submit an appeal through the Spiritually Vibin' contact page. Our team will
review your case and determine whether the action was appropriate. Keep in mind
that submitting an appeal does not guarantee that the action will be overturned.

Why was my content removed?

Spiritually Vibin' has strict guidelines regarding the type of content that can be shared on the platform. If your content was removed, it’s because it violated our Community Guidelines or Terms of Use. When this happens, you’ll be notified with a reason for the removal. If you believe the removal was in error, you can submit an appeal to have the decision reviewed.

What happens after I submit an appeal?

Once you submit an appeal, our team will review the information provided along with the initial violation report. This process may take some time, but you will be notified of the final decision through the email associated with your Spiritually Vibin' account.

Appeal Center Glossary

Welcome to the Spiritually Vibin' Appeal Center glossary! Below you’ll find key terms related to the appeals process at Spiritually Vibin'.

Appeal

An appeal is a request for Spiritually Vibin' to review an account action (such as a ban) that you believe was made in error. Appeals are considered on a case-by-case basis, and submitting an appeal does not guarantee that the action will be overturned.

Ban

A ban means your Spiritually Vibin' account has been permanently disabled and you are no longer able to access it. This action is taken when Spiritually Vibin' determines that your account has violated our Community Guidelines or
Terms of Use.

Community Guidelines

The Spiritually Vibin' Community Guidelines are the rules and standards
that all users must follow. These guidelines are designed to create a positive and respectful environment for everyone. Violating these guidelines can result in a warning, suspension, or ban.

Suspension

A suspension temporarily restricts your access to your Spiritually Vibin' account. Suspensions are often issued for less severe violations, and once the suspension period ends, you will regain access to your account.

Terms of Use

The Spiritually Vibin' Terms of Use are the legal terms and conditions that
users agree to when creating an account. Violations of these terms can lead to actions such as warnings, suspensions, or bans.

Warning

A warning is issued when Spiritually Vibin' receives reports or detects
activity on your account that violates our policies. Warnings are a way to inform you of the violation and provide an opportunity to correct your behavior
before more severe action is taken.

Case Review

When you submit an appeal, Spiritually Vibin' will conduct a case review. This involves examining the reported violation, the evidence provided, and any relevant context to determine whether the original action was justified.

My Account Was Warned

Why was my Spiritually Vibin' account warned?

If you've been warned on Spiritually Vibin', it’s because we’ve received reports about activity that violates our Terms of Use or Community Guidelines.
Spiritually Vibin' has a zero-tolerance policy for any content that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual.

What does it mean to receive a warning?

When your account is warned, it means that we've reviewed your activity on the Spiritually Vibin' app and found that you have violated one or more of our policies. Warnings are issued as a way to let you know that your actions are
unacceptable on the platform and give you a chance to correct your behavior
moving forward.

What should I do after receiving a warning?

You should take this warning seriously. Review the Spiritually Vibin' App's
Community Guidelines and Terms of Use to ensure that your future actions align
with our standards. If you continue to violate our policies, your account may
be permanently banned.

I believe the warning was issued by mistake.

If you believe your account was mistakenly warned, you can reach out to our team for further assistance. Submit a request through our contact us page, and we’ll review your case.

Still have questions?

If you need more information, please contact our support team for assistance.

For Further Help Contact Us!

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